Frequently Asked Questions(FAQs) >

Top10 BEST FAQ

Q1 Can I download onto a Mac?

AYou cannot use PC Link software with a Mac. You will have to download ringtones via WAP.

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Q2 I'm having difficulty viewing pages of SFC

APlease check your browser type is compatible first. You may need to refresh the page to view some of the content. If none of this helps, please Contact Us, sending your Operating System type, browser type and modem speed (56k modem, ADSL broadband, ISDN, etc)

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Q3 How can I change my password?

ALogin and click Change PW displayed below your ID.

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Q4 What is SIM lock?

A

SIM lock is the highest security provision of this h/s.
If you activate SIM lock, then you can use only that SIM (which is present
during SIM lock activity)  with your h/s and if you insert any other SIM, then you need provide the SIM lock password.

If you forget the password, then you need to visit Samsung Authorized
Service Centre to unlock it.

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Q5 What are DRM objects or file ?

ADRM stands for Digital Right Management and same is applicable for handsets for content protection.

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Q6 Phone has sufficient memory, still unable to record video more than 30 seconds approx.

AGo to Menu > Camera > Option > Settings > Recording Mode > Select 'NORMAL' instead of 'LIMIT OF MMS'.

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Q7 Unable to send SMS from the Samsung handsets.

AGo to Menu > Message > Message settings > check the Service Centre Number and validate from your service provider.

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Q8 Unable to receive message from a particular number.

AGo to Menu > Message > Go to Block list.
If the number is added on the block list. Delete the number.

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